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Our Guarantee

For over half a century, Kernowcraft has become known for quality and personal service. You can be assured that you are buying jewellery making supplies from a trusted company that cares about the products we sell, where they come from and who we are selling them to.

Our guarantee: an authentic, trusted supplier

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Authentic

All our products are authentic. That means we source genuine semi-precious or precious gemstones from trusted sources. All items comply with hallmarking laws where applicable and comply with EU nickel regulations. We pride ourselves on running our business as a genuine and reliable supplier that you can trust.

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Quality

We absolutely believe that we should only stock products that we believe in, know are high quality and will last. Our tools are tried and tested in our workshop and will withstand the test of time. You can be sure that your creations using our products will last and be worthy of the time and skills that you put into them.

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Ethics

We are an environmentally and ethically minded company - our team shares your concerns. We do our best to reduce our environmental impact and recycle wherever possible. We build longstanding relationships with trusted suppliers and ask for reassurance that they treat their workers with care. Read our product FAQs & Ethical Statement here.

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Hassle free returns

We want you to be happy and confident ordering from us, simply put - if you're not happy, we're not happy! We hope that you will be delighted with your purchases from us but if for any reason you are not, you have 30 days to return them to us for a refund or exchange by following our simple guidelines.

If you're not happy, we're not happy...

Our small team at Kernowcraft work hard to ensure that you will not only love our products but also enjoy shopping with us! We want you to be happy and confident when ordering, which is why we try to treat our customers the way we ourselves want to be treated when we shop. We want you to feel confident that if you have a problem with anything you have bought, we will do everything we can to resolve it for you.

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Returns & Exchanges

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About Kernowcraft

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Product FAQs & Ethical Statement

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What Our Customers Say...

Joel Martin
Great, easy to navigate website with wonderful clear photographs. I look forward to receiving my order... it's going to be like Christmas!
Julia Schofield
I’ve used Kernowcraft as a supplier for findings and pearls since beginning my business 8 years ago, because I know I can absolutely rely on the quality I get. The service is pretty impeccable too.
Lydia Farrow
Just to say that I have always had the best possible results for every order - however small and all your products are of excellent quality.
Deborah Roberts-Barter
I have sent a couple of email enquiries today, which have been really quickly answered. This customer service is what made me order with you straight away!
Rhiannon Piper
The opal I received is absolutely amazing and just perfect. Its such a beautiful stone and I tried it with my wedding dress yesterday and its just set it off so well.
April Luescher
Beautiful quality and colours - I rarely buy semi-precious stones anywhere else these days. Very helpful, superb service, speedy delivery. What more could anyone want?
Frank Wilson
I have grown as a jewellery maker over the last year or so due to the encouragement the team have given me - they are all experienced jewellery makers or keen crafters. They have helped to guide me through my inventory, offered helpful tips and advice on all manner of silver working.
Jaquie
It can be difficult to order gemstones online - no such worries with Kernowcraft - you really do care about your products & clients and it shows.
Catherine Warwick
Just received my order that I placed only yesterday. I wanted to say thank you! I am delighted with the choice of cabochon, setting and books. Now I have to read up on how to set it! FABULOUS SERVICE - Thank you!
Jill Hammersely
I just wanted to say a massive thank you to the team, particularly the ladies that helped me yesterday. Delivery took less than 24hrs, that's amazing. The quality of both cabochons and settings are stunning.
Daniel Coe
The customer service I have received from you and the help has been second to none. If only all companies were so helpful and understanding that i am a complete newbie. The retail world would be a better place.
Marshal
Thank you to the lady who went to a great deal of trouble to find a very small opal that fitted a bezel cup. The work is now complete and looks very nice - my wife is delighted with the result.
Dorota Todd
I just wanted to say how impressed I am with the quality of pearls in my recent order! Thank you so much for taking time and matching them into pairs, it's very appreciated. Thank you and I am definitely going to buy at your store in the future.
Sarah Tiley
Whenever I feel unsure as to where to purchase any stones or jewellery requirements I always go back to what is familiar. Thank you Kernowcraft for being true to your customers.
Janice Scragg
Your website is easy to use, your products excellent, nice friendly service on the phone and delivery quick, excellent. Thank you and well done Kernowcraft. Gold star!
Lenna
Hi, just a quick email to thank you for my cross and chain - I love it. What a speedy service - ordered it yesterday and wearing it tonight. Thank you very much.
Frank Wilson
It is always a joy to deal with your Company and your hints and tips always help me to improve my skills and encourage my interests. Thank you for caring about us small enthusiastic silversmiths!
Jenny Kirkwood
Love the service you get and appreciate the range of products on offer. I just used the alligator tape for the first time and found myself asking - where have you been all my life?
Claire Hall
Kernowcraft is my go to for all my gemstones! Their stones are the first ones I show when offering my clients stone choices and I can't recommend their customer service enough! This is a company that cares!
Maggi Henman
I’ve just had my first order from you and I am so pleased with the fast delivery and the quality of the products. The satin cords and the findings really finished off my ceramic jewellery.
Mihaela Ciubotaru
I am very happy with my products... it is wonderful to have a reliable source of materials and gems with a fast delivery and a lot of tips on how to use the tools we buy.
Claire
I just wanted to say a big thank you for the beautiful sapphires that arrived today. Hannah picked out just what I wanted and I’m over the moon with them.
Lynn Carson
I bought the sand dollar charm to make a holiday bracelet. It’s really lovely, subtle and pretty detail. Perfect piece and exactly as described.
Hayley Meredith
I just wanted to say thank you for the amazing service from Kernowcraft.  I find your website easy to navigate, products good quality and the delivery is second to none!
Catriona
Thank you for my recent order as I'm blown away by all the lovely pieces. I don't really know what to start work on first. Thank you for supplying top quality items on a easy to use website. 
Helen Bowles
I felt compelled to write to you, as I'm so impressed with your quick service! I've been a Kernowcraft customer for years and have never had anything but reliable, efficient service from you.
George Inglis
Great looking website, one of the best I've seen and used. Good search function, good range of products, good prices and great advice for jewellery makers of all abilities. All-in-all a great site and one I'll use again and again.
Kim Thomson
I have been using Kernowcraft since 1997 and still regularly recommend them to all my students.
Gloria Williams
I just came across your online shop and my first reaction was wow! It has everything i need to carry on with my jewellery making. I've seen things that i have been looking for and couldn't find in so many other shops!
Helen
Just wanted to say thank you for picking such beautiful stones for my order. I'm halfway through making a ring for my daughter and the rose cut rainbow moonstones are particularly yummy. Thank you!
Vivienne Sadler
Always too many temptations, but a joy to look through. Thank you for such good service. I have to be very strict with myself when I visit your website!
A
I added a special request for moonstones with strong blue/green flashes and received 3 briolettes which were exactly that - some of the prettiest moonstones I’ve seen. Thank you!
Christine Wood
Just want to say a very big thank you for your quick delivery and excellent service. The stones I ordered arrived this morning, the quality and price are second to none. I was delighted with my purchase. Thank you so much.
Denise Mountain Pike
I recently ordered a couple of replacement stones from you and I'd just like to say how happy I am with my purchase and very impressed with the friendly helpful service you gave. Thank you very much.
Lauren Jodie Piercy
Beautiful gemstones and a lot of choice. Running competitions and being interactive as well really sets them apart. Keep up the interesting content.
Eve
The stones are excellent quality, and the special request I put in for dark citrines and paired malachites has been met perfectly. I am delighted with Kernowcraft, and will be back!