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Get In Touch

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Before getting in touch with our small team below, please take a look at our most asked questions first to see if they help you

How can I shop with Kernowcraft?

Our website is our shop! All our products are available to buy on our website, or if you prefer to speak to a real person you can place your order over the phone on 01872 573888. 

We don't have a physical shop to browse, but if you are local to Cornwall you can make use of our click and collect service (just select the option to collect your order in person in the checkout). We understand that selecting gemstones is a personal decision, so we have included an option in the shopping basket for you to write any special requests for our team to consider when selecting your gems.

Can I get help with jewellery making advice?

We would love to help you in your jewellery making journey. Before getting in touch, we'd appreciate it if you started by checking out our jewellery making tutorials - here we work hard in providing you with regular, free resources to help you get started in jewellery making, learn new techniques and be inspired for your next make. Our guide to getting started in jewellery making is also a great place to turn to as well as our jewellery making kits which feature a range of beginner friendly designs to inspire you.

The item I want is out of stock, when will it be available again?

Our Buying team work closely with our suppliers to make sure all of our products are replenished quickly however there can sometimes be delays in shipments and in these cases, we cannot provide an expected date. We recommend using the option on our product pages to pop your email address in, so you'll be the first to hear when the item has come back in stock. Meanwhile, you could explore our vast range of products where you may find a suitable alternative whether that's using a different gemstone, metal or component to complete the design you have in mind.

When will my order arrive?

Our small team tries our very best to dispatch orders as quickly as possible, usually on the very same day! If you have received your dispatch email, this means your order is on its way to you and is now in the hands of the postal service. Sometimes there will be postal delays out of our control so do get in touch if your order with standard delivery hasn't reached you by 15 working days. You can track your order by clicking on the tracking number on your dispatch email. Thank you for your patience and understanding, you can read our full delivery information & FAQs here.

Email

[email protected]

For order queries, please always include:

  • Your order number (if you have one) or alternatively your billing address postcode to help find your details
  • A daytime telephone number

Your order number can be found on your order confirmation email or paper receipt.

Phone

01872 573888

Our team is available during our office hours: Monday to Friday, 8.30am to 4.30pm.

We are closed weekends, bank holidays and during our Christmas holidays.

If you happen to call outside our office hours, you are welcome to leave us a message on our answerphone and we will get back to you as soon as possible. 

Click & Collect

We do not have a physical shop or counter service available however if you are local to Kernowcraft, we welcome you to use our Click & Collect service to pick up your jewellery making supplies.

Learn More

Post

Kernowcraft
Penwartha Road
Bolingey
Perranporth
Cornwall, UK
TR6 0DH

Registered Company No: England 00984779
Registered Office: (as above)
VAT Number: GB131646879

A personal shopping experience

Did you know you can add special requests for gemstones?

Whether you're after matching pairs, a particular colour, pattern or shape, just let us know in your shopping basket and our small team will personally spend time to try our very best to select the product perfect for you

Learn More

Click & Collect

Learn More

Returns & Exchanges

Read Guidelines

Product FAQs & Ethical Statement

Read Now

Delivery Information

Learn More

Meet Our Team

Get To Know Us

Learn & Be Inspired

Be Inspired

Join our community on social media

For the latest news, new jewellery making supplies, offers, jewellery making tutorials, fun challenges and customer creations come join in with the fun on social media! Don't forget to tag us in your designs, we love seeing your creations and often share our favourites. Find us on the links below.

Instagram - Facebook - YouTube - Pinterest - Twitter - TikTok

What Our Customers Say...

Claire Hall
Kernowcraft is my go to for all my gemstones! Their stones are the first ones I show when offering my clients stone choices and I can't recommend their customer service enough! This is a company that cares!
George Inglis
Great looking website, one of the best I've seen and used. Good search function, good range of products, good prices and great advice for jewellery makers of all abilities. All-in-all a great site and one I'll use again and again.
Maggi Henman
I’ve just had my first order from you and I am so pleased with the fast delivery and the quality of the products. The satin cords and the findings really finished off my ceramic jewellery.
Frank Wilson
It is always a joy to deal with your Company and your hints and tips always help me to improve my skills and encourage my interests. Thank you for caring about us small enthusiastic silversmiths!
Deborah Roberts-Barter
I have sent a couple of email enquiries today, which have been really quickly answered. This customer service is what made me order with you straight away!
Marshal
Thank you to the lady who went to a great deal of trouble to find a very small opal that fitted a bezel cup. The work is now complete and looks very nice - my wife is delighted with the result.
Jill Hammersely
I just wanted to say a massive thank you to the team, particularly the ladies that helped me yesterday. Delivery took less than 24hrs, that's amazing. The quality of both cabochons and settings are stunning.
Sarah Tiley
Whenever I feel unsure as to where to purchase any stones or jewellery requirements I always go back to what is familiar. Thank you Kernowcraft for being true to your customers.
Vivienne Sadler
Always too many temptations, but a joy to look through. Thank you for such good service. I have to be very strict with myself when I visit your website!
Lauren Jodie Piercy
Beautiful gemstones and a lot of choice. Running competitions and being interactive as well really sets them apart. Keep up the interesting content.
Catriona
Thank you for my recent order as I'm blown away by all the lovely pieces. I don't really know what to start work on first. Thank you for supplying top quality items on a easy to use website. 
Jaquie
It can be difficult to order gemstones online - no such worries with Kernowcraft - you really do care about your products & clients and it shows.
Helen Bowles
I felt compelled to write to you, as I'm so impressed with your quick service! I've been a Kernowcraft customer for years and have never had anything but reliable, efficient service from you.
Hayley Meredith
I just wanted to say thank you for the amazing service from Kernowcraft.  I find your website easy to navigate, products good quality and the delivery is second to none!
Jenny Kirkwood
Love the service you get and appreciate the range of products on offer. I just used the alligator tape for the first time and found myself asking - where have you been all my life?
Dorota Todd
I just wanted to say how impressed I am with the quality of pearls in my recent order! Thank you so much for taking time and matching them into pairs, it's very appreciated. Thank you and I am definitely going to buy at your store in the future.
Gloria Williams
I just came across your online shop and my first reaction was wow! It has everything i need to carry on with my jewellery making. I've seen things that i have been looking for and couldn't find in so many other shops!
Denise Mountain Pike
I recently ordered a couple of replacement stones from you and I'd just like to say how happy I am with my purchase and very impressed with the friendly helpful service you gave. Thank you very much.
Catherine Warwick
Just received my order that I placed only yesterday. I wanted to say thank you! I am delighted with the choice of cabochon, setting and books. Now I have to read up on how to set it! FABULOUS SERVICE - Thank you!
Joel Martin
Great, easy to navigate website with wonderful clear photographs. I look forward to receiving my order... it's going to be like Christmas!
Julia Schofield
I’ve used Kernowcraft as a supplier for findings and pearls since beginning my business 8 years ago, because I know I can absolutely rely on the quality I get. The service is pretty impeccable too.
Eve
The stones are excellent quality, and the special request I put in for dark citrines and paired malachites has been met perfectly. I am delighted with Kernowcraft, and will be back!
Daniel Coe
The customer service I have received from you and the help has been second to none. If only all companies were so helpful and understanding that i am a complete newbie. The retail world would be a better place.
Kim Thomson
I have been using Kernowcraft since 1997 and still regularly recommend them to all my students.
Rhiannon Piper
The opal I received is absolutely amazing and just perfect. Its such a beautiful stone and I tried it with my wedding dress yesterday and its just set it off so well.
Lynn Carson
I bought the sand dollar charm to make a holiday bracelet. It’s really lovely, subtle and pretty detail. Perfect piece and exactly as described.
Helen
Just wanted to say thank you for picking such beautiful stones for my order. I'm halfway through making a ring for my daughter and the rose cut rainbow moonstones are particularly yummy. Thank you!
Lydia Farrow
Just to say that I have always had the best possible results for every order - however small and all your products are of excellent quality.
Christine Wood
Just want to say a very big thank you for your quick delivery and excellent service. The stones I ordered arrived this morning, the quality and price are second to none. I was delighted with my purchase. Thank you so much.
Claire
I just wanted to say a big thank you for the beautiful sapphires that arrived today. Hannah picked out just what I wanted and I’m over the moon with them.
Janice Scragg
Your website is easy to use, your products excellent, nice friendly service on the phone and delivery quick, excellent. Thank you and well done Kernowcraft. Gold star!
A
I added a special request for moonstones with strong blue/green flashes and received 3 briolettes which were exactly that - some of the prettiest moonstones I’ve seen. Thank you!
April Luescher
Beautiful quality and colours - I rarely buy semi-precious stones anywhere else these days. Very helpful, superb service, speedy delivery. What more could anyone want?
Mihaela Ciubotaru
I am very happy with my products... it is wonderful to have a reliable source of materials and gems with a fast delivery and a lot of tips on how to use the tools we buy.
Frank Wilson
I have grown as a jewellery maker over the last year or so due to the encouragement the team have given me - they are all experienced jewellery makers or keen crafters. They have helped to guide me through my inventory, offered helpful tips and advice on all manner of silver working.
Lenna
Hi, just a quick email to thank you for my cross and chain - I love it. What a speedy service - ordered it yesterday and wearing it tonight. Thank you very much.